| ng International Airport bags the title World's Best | | | | and discerning travelers in the marketplace, and |
| Airport for 2008, in a worldwide passenger survey | | | | airports throughout the world recognize the inherent |
| conducted by Skytrax. This is the airport's seventh win | | | | value that comes with their endorsement. |
| in ten years, definitely a notable achievement. | | | | Munich Airport, which ranked fifth worldwide, won the |
| Singapore Changi Airport, which placed second in | | | | Best Airport in Europe title. San Francisco was named |
| 2007, firmly remains in the same position. It is followed | | | | Best Airport in North America, while Tel Aviv is the |
| by Seoul Incheon International Airport in third place. | | | | Best Airport in the Middle East. World top ten first timer |
| Rounding up the top four is another Asian airport, | | | | Cape Town is the Best Airport in Africa, beating |
| Kuala Lumpur International Airport. | | | | Johannesburg and Addis Ababa, which ranked second |
| We congratulate Hong Kong for their repeated | | | | and third, respectively. |
| success in winning the World's Best Airport title, | | | | The World Airport Survey is conducted by Skytrax, a |
| said Edward Plaisted, CEO of Skytrax. In recent | | | | UK-based aviation research organization. More than |
| years, the whole air travel experience has become | | | | 8.2 million questionnaires were completed by |
| much more focused on the time customers spend in | | | | passengers across the world during the ten-month |
| the airport environment, and Hong Kong has | | | | survey period. |
| established itself as a clear passenger favorite in this | | | | Passenger interviews include a detailed appraisal for |
| respect. | | | | more than 40 categories of product and service |
| The World Airport Survey evaluates a broad | | | | quality, such as terminal cleanliness, terminal signage, |
| spectrum of product and service touch points across | | | | staff courtesy, staff efficiency, security processing, |
| the airport experience, covering a wide spectrum of | | | | walking distances, immigration and customers, shopping, |
| passenger types. Hong Kong was particularly notable | | | | dining options, and internet services. |
| for gaining highest satisfaction ratings in such a diverse | | | | The 2008 Top 10 Airports in the World |
| market. Like any other business, an airport is striving to | | | | 1. Hong Kong |
| deliver world-class standards that will make a | | | | 2. Singapore Changi |
| customer want to use it again, and achieving this level | | | | 3. Seoul Incheon |
| of loyalty requires the highest levels of quality | | | | 4. Kuala Lumpur KLIA |
| consistency — something where Hong Kong | | | | 5. Munich |
| was singled out again and again during the survey. | | | | 6. Kansai |
| Over the last ten years, the Skytrax World Airport | | | | 7. Copenhagen |
| Awards have become recognized as the trusted, | | | | 8. Zurich |
| global symbol of quality for airports. Our survey | | | | 9. Helsinki |
| participants represent the most experienced, diverse | | | | 10. |